CIOs: innovating to unlock the potential of omni-channel

Austin WidmoreAustin Wildmore, EY, Executive Director Advisory Services, looks at the four key challenges for consumer goods and retail CIOs.

Organizations are innovating with seamless new customer experiences that cross a multitude of channels, from bricks-and-mortar stores to smartphones. Omni-channel — which promises a seamless “any time, any place” experience, has become the engine of growth in consumer goods and retail.

As organizations re-engineer their supply chains to deliver a frictionless omni-channel experience, CIOs will have a crucial role to play.

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CIOs and co-innovation: how to use the wisdom of the crowd

Brian ThornBrian Thorn, Global SAP Co-innovation Leader at EY, explains how crowdsourcing can offer an exciting way for CIOs to move from technology deployment to technology innovation.

In this digital world, where disruption from agile new competitors has become an ever-present threat, innovation is critical. In order to combat disruption, businesses need to stay one step ahead of the game.

Innovation, as you would expect, requires fresh thinking, experimentation and new approaches. To unlock the innovation potential of key technologies — such as data analytics, mobile and cloud — CIOs need to lead innovation and embrace dynamic new approaches to co-creation and collaboration.

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CIOs: seize the multitrillion-dollar Internet of Things opportunity

TSpider in webGiven the ubiquity of social media channels such as Facebook, it’s easy to think of the internet as the preserve of humans. But smart machines are coming to the fore.

We are talking, of course, about the Internet of Things (IoT). This is where sensors, RFID tags and tiny computers allow components, everyday objects and machines to communicate with one another.

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Female CIOs are making innovation happen

Fiona CapstickFiona Capstick, Executive Director IT Advisory, UKI, talks about female CIOs who “Make it Happen.”

The theme of this year’s International Women’s Day, which took place on 8 March, was “Make it Happen.” That is a particularly fitting theme for female CIOs, who are having a bigger say in leading innovation in the IT space.

The impact of female CIOs is being felt across the globe and within the Fortune 500. In January this year, the number of women rose significantly from the 2012 figure of 61. But we continue to see regional differences and there is still opportunity for more women in the top spots in many countries.

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