By Hans Jessen, Global RPA Innovation Leader, EY. There is a new robot in town that is creating a disruption in IT but it is not the physical, human-inspired robot that we are used to. Robotic process automation (RPA) is more about the software that consists of a set of coded commands that communicate with … More Will robots change the future of outsourcing? Is Robotic Process Automation (RPA) the new Business Process Outsourcing (BPO)?
“Whenever you find yourself on the side of the majority, it is time to pause and reflect.” Mark Twain
By Maria Rey-Marston, Partner Advisory Supply Chain & Operations, Ernst & Young LLP. In June 2007, the revolutionary iPhone came into our lives. If my memory is correct, over 700,000 units were sold over the first weekend. And thus started our evolution from physical beings to “phygital” beings. I use the word “phygital” for the … More Supply chains are evolving, but is our approach to supply chains?
By Manoj Jha, Director, Advisory Services, EY, India. India has been quick to embrace digital technology and is one of the top three countries in the world in terms of its internet usage.