Will robots change the future of outsourcing? Is Robotic Process Automation (RPA) the new Business Process Outsourcing (BPO)?

By Hans Jessen, Global RPA Innovation Leader, EY. There is a new robot in town that is creating a disruption in IT but it is not the physical, human-inspired robot that we are used to. Robotic process automation (RPA) is more about the software that consists of a set of coded commands that communicate with … More Will robots change the future of outsourcing? Is Robotic Process Automation (RPA) the new Business Process Outsourcing (BPO)?